Shipping policy
Last updated: 9 September 2026
Shipping Policy
This Shipping Policy explains how delivery works for orders placed through NovaCart, operated by AA Global Holdings.
1. Where We Deliver
NovaCart currently delivers to addresses within South Africa.
We do not currently offer international delivery.
2. Shipping Costs
Our standard shipping rates are:
- Orders under R500: R100 delivery fee
- Orders of R500 or more: Free delivery
The applicable shipping charge will be displayed at checkout before payment is completed.
3. Estimated Delivery Time
Our standard estimated delivery timeframe is approximately 12–18 business days.
Business days exclude weekends and South African public holidays.
Delivery times are estimates and may occasionally be affected by factors outside our reasonable control, including supplier delays, courier delays, public holidays, severe weather, customs or logistical disruptions.
4. Order Processing
Orders begin processing once payment has been successfully confirmed.
Because certain products may be sourced specifically for your order, processing and delivery may take longer than typical local retail delivery. The estimated delivery timeframe displayed on our website and at checkout should be considered before placing your order.
5. Tracking Your Order
Where tracking information is available, it will be provided to you using the contact details supplied during checkout.
Tracking updates may not appear immediately after an order begins processing.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including any unit, apartment, complex, estate or access information required for successful delivery.
Please also provide a valid phone number so that the courier can contact you if necessary.
If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has already been dispatched.
7. Failed or Unsuccessful Deliveries
If a delivery cannot be completed because of an incorrect address, unavailable recipient, restricted access or other information provided incorrectly by the customer, additional delivery charges may apply where permitted by law.
If a parcel is returned to us, please contact us so that we can assist with the available redelivery options.
8. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the delivery status.
Occasional delays may occur due to circumstances outside our reasonable control. We will do our best to keep customers informed where we become aware of a significant delay.
9. Damaged Parcels
Please inspect your order when it arrives.
If your parcel or product arrives damaged, please contact us as soon as possible and include your order number together with clear photos of the product and packaging.
Damaged or defective products will be handled in accordance with our Returns & Refund Policy.
10. Lost Parcels
If tracking indicates that your parcel has been delivered but you have not received it, please first check with household members, reception, security or any designated delivery location at the address provided.
If you are still unable to locate the parcel, please contact us and we will assist in investigating the matter with the relevant courier.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, rates or business operations.
The latest version will be published on this page together with the updated date.
12. Contact Us
For shipping or delivery enquiries, please contact:
NovaCart
Operated by AA Global Holdings
Email:
queries@nova-shop.co.za