Privacy policy

Last updated: 9 September 2026

Privacy Policy

This Privacy Policy explains how NovaCart, operated by AA Global Holdings (“NovaCart”, “we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with NovaCart, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and transaction information
  • Information required to process payments
  • Communications you send to us
  • Device, browser and IP address information
  • Information about how you interact with our website
  • Cookies and similar technologies

Payment information is processed through our payment service providers. NovaCart does not directly store your full card details.

2. How We Use Your Information

We may use your personal information to:

  • Process, manage and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments and refunds
  • Send order, payment and delivery updates
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Improve our website, products and customer experience
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where you have provided consent or where otherwise permitted by law

3. How We Share Information

We may share information where necessary with service providers that help us operate NovaCart, including:

  • Shopify, which provides our ecommerce platform
  • Payment processing providers
  • Courier and logistics providers
  • Website, analytics and technology service providers
  • Professional advisers or authorities where required by law

We only share information where reasonably necessary to provide our services, operate our business, protect our rights or comply with applicable law.

4. Payments

Payments are processed through secure third-party payment providers. These providers may collect and process information required to complete your transaction in accordance with their own privacy and security practices.

5. Cookies

NovaCart and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the shopping experience.

You may be able to manage or disable cookies through your browser or the privacy options made available on our website. Disabling certain cookies may affect some website functionality.

6. Marketing

Where applicable, you may choose to receive marketing communications from NovaCart.

You can unsubscribe from marketing emails using the unsubscribe option contained in those communications or by contacting us.

You will still receive essential transactional communications relating to orders you place with us.

7. Your Privacy Rights

Subject to applicable South African data protection laws, including the Protection of Personal Information Act (POPIA), you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction or updating of inaccurate information
  • Request deletion of personal information where legally applicable
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent

To make a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes and comply with legal, tax and regulatory obligations.

9. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

10. Children's Privacy

Our store is not intended for children to make purchases independently. We do not knowingly collect personal information from children except where permitted by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or privacy practices.

The latest version will be published on this page with the updated date.

12. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise a privacy right, please contact:

NovaCart
Operated by AA Global Holdings
Email: queries@nova-shop.co.za