FAQ
Welcome to our FAQ page. If you don’t find your answer here, feel free to contact us at queries@nova-shop.co.za
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or change my order?
Orders can only be changed or canceled within a short time after placing them. Please contact us as soon as possible.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Shipping
How long does delivery take?
- South Africa: 8-11 business days
Do you offer free shipping?
- Yes, we offer free shipping on orders over R500
Why is my order delayed?
Delays can occur due to:
- High demand
- Courier issues
- Customs (for international orders)
Payments
What payment methods do you accept?
We accept secure payments via:
- Credit/Debit Cards
Is my payment secure?
Yes. All transactions are encrypted and processed through secure payment providers.
Returns & Refunds
What is your return policy?
We accept returns within 7–14 days of delivery, provided items are unused and in original packaging.
How do I request a refund?
Email us with:
- Your order number
- Reason for return
We’ll guide you through the process.
How long do refunds take?
Refunds are processed within 5–10 business days after approval.
Products
Are your products high quality?
Yes — we carefully select products to ensure quality and customer satisfaction.
Do products look exactly like the pictures?
We aim for accuracy, but slight variations may occur due to lighting or screen differences.
Support
How can I contact you?
You can reach us at:
Email: support@nova-shop.co.za
What are your support hours?
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Still Need Help?
If your question isn’t answered here, contact us and we’ll get back to you within 24–48 hours.