Contact information
Last updated: 24 March 2026
This website is operated by Nova Cart / Nova Shop, a brand of AA Global Holdings.
If you have any questions about our products, orders, or policies, you can contact us using the details below.
Customer Support
We aim to respond to all inquiries within 24–48 hours (business days).
Email: support@nova-shop.co.za
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Business Information
Registered Business Name: AA Global Holdings
Trading Name: Nova Cart / Nova Shop
Registration Number: 2026 / 092452 / 07
Order Support
For questions about your order, please include:
- Your order number
- The email used at checkout
This helps us assist you faster.
Returns & Refunds
For returns or refund requests, please refer to our Refund Policy or contact us directly via email.
Technical Support
If you experience issues with our website (checkout, payments, etc.), please contact us and we’ll assist as soon as possible.