Contact information

Last updated: 9 September 2026

Contact Information

Thank you for shopping with NovaCart. If you have any questions about your order, our products, delivery, returns or anything else relating to our store, please contact us using the details below.

Customer Support

Store: NovaCart
Operated by: AA Global Holdings
Email: queries@nova-shop.co.za

Returns & Refunds

For return, exchange or refund enquiries, please contact: returns@nova-shop.co.za

Order Enquiries

When contacting us about an existing order, please include your NovaCart order number so we can assist you as quickly as possible.

Response Times

We aim to respond to customer enquiries within 1–2 business days.

Business days exclude weekends and South African public holidays.